Privacy Policy

1. INFORMATION WE MAY COLLECT

When you interact with this website or contact SmileHaven, we may collect information such as:

• Your name
• Telephone number
• Email address
• Information you voluntarily provide regarding your dental concern or appointment request
• Information relating to communications with the clinic
• Technical information such as browser or device information, IP address, website interactions, referral source, and advertising or analytics data

Please avoid submitting unnecessary sensitive medical information through website forms.

2. HOW WE USE YOUR INFORMATION

We may use information collected through this website to:

• Respond to your inquiries
• Contact you regarding an appointment or request for care
• Help determine appointment availability
• Communicate information related to your inquiry
• Operate and improve our website and patient experience
• Understand how visitors find and use our website
• Measure advertising and marketing performance
• Maintain website and communication security
• Prevent misuse
• Comply with applicable legal or regulatory obligations

We limit the collection and use of personal information to purposes that are reasonable and appropriate in the circumstances.

3. CALLS, TEXT MESSAGES AND ELECTRONIC COMMUNICATIONS

If you provide your telephone number or contact the clinic, SmileHaven may use that number to respond to your inquiry, communicate regarding your appointment or requested dental care, and provide relevant service-related information.

Where consent is required for marketing or other commercial electronic communications, we will seek consent as required by applicable law.

4. COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

This website may use cookies and similar technologies to:

• Operate the website
• Understand website traffic and visitor behaviour
• Measure advertising performance
• Determine how visitors reached the website
• Improve our services and marketing

These technologies may be provided by third-party analytics, advertising, website-hosting, call-tracking, or communications providers.

5. SERVICE PROVIDERS

SmileHaven may use trusted third-party service providers to support website hosting, appointment communications, analytics, advertising measurement, call tracking, customer communications, and other operational functions.

These providers may process information on our behalf only as necessary to provide their services or as otherwise permitted by law.

Some service providers may process or store information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

6. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

Personal information may be disclosed to service providers acting on our behalf, where necessary to respond to your request or provide services, where you have consented, or where disclosure is permitted or required by law.

7. DATA SECURITY

SmileHaven uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. RETENTION

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, professional, and regulatory requirements.

9. ACCESS AND CORRECTION

Subject to applicable law, you may request access to personal information held about you and request correction of information that is inaccurate or incomplete.

10. THIRD-PARTY WEBSITES

This website may contain links to third-party websites or services.

SmileHaven is not responsible for the privacy practices or content of independent third-party websites.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal obligations.

The current version will be posted on this website.

12. CONTACT US

Questions, privacy concerns, or requests regarding your personal information may be directed to:

Phone: +1 (613) 749-0017
Email: info@smilehaven.ca